All Stain Service Plan
STATIONARY FURNITURE & DINING CHAIRS
Caring for your stationary furniture has never been easier.
Prepaid 5* Year Service Plan
-Coverage against ALL accidental stains on something you love
-Includes a 1st response cleaner kit specifically adapted to the finish of your new furniture
-Ownership is easy to transfer
Additional Protection On Leather, Bycast & Vinyl
-Accidental cuts, incisions, & perforations
-Accidental cigarette burns
Additional Protection
-A one time only reupholstering of all dining chairs when a stain cannot be removed
-White rings and liquid rings
-Accidental glass and mirror breakage
-Loss of Silvering on Mirror
-Lifting of the veneer
-Structural frame and joint defects
-Defective hinges and hardware
-Mechanism failure (non-electrical)
Service Plan Term
Stain Removal
Repair
Replace
up to 10 years
up to 5 years
up to 5 years
Motion Furniture
Caring for your motion furniture has never been easier.
Prepaid 5* year Service Plan
-100% Parts & Labor
-Attempt to repair the inoperable motor or any part(s) of the component with a similar or comparable component or part(s)
-Replace the applicable piece of furniture if the required component is unavailable
-No Lemon Clause (3 times same failure)
-Remote control (1 year)
Prepaid 5* year Service Plan
-Coverage against ALL accidental stains on something you love
-Includes a 1st response cleaner kit specifically adapted to the finish of your new motion furniture
-Ownership is easy to transfer
Additional Protection On Leather, Bycast & Vinyl
-Accidental cuts, incisions, & perforations
-Accidental cigarette burns
Service Plan Term
Stain Removal
Repair
Replace
up to 10 years
up to 5 years
up to 5 years
UNIQUE FURNITURE CARE KIT
Furniture Care Kits
Accidents happen. Whether you’re removing a stain or maintaining the look of your furniture, our specially formulated 1st response cleaner kits are the way to go.
Home Care Kit
Receive this special Home Care Kit with a purchase over $5,000. This includes all the cleaners to the left, plus a special cleaner for glass surfaces, all in one collection.
3 WAYS TO CONTACT
Whether it’s for inquiries or submitting a claim, choose one of the following below to connect with our knowledgeable customer service specialists. Have your invoice number ready.
Visit our website
excelsiorservice.com
Call us directly
1-800-661-7313
E-mail us directly
service@soswarranty.com
Learn More
THE NOT SO FINE PRINT
The Excelsior™ Because You Love It Service Plan starts from the date of delivery of your new furniture in your home.
To be eligible for service, claims must be reported within 14 days of the stain causing incident.
Stains or issues that are caused by misuse, abuse or that are intentional in nature are excluded and not eligible for service.
Maximum liability of service plan is the original purchase price, less applicable taxes of the affected item only, as it appears on the invoice.
Service is provided for the stained item only, and does not cover cleaning, or repair, or replacement of any “pairs” or “sets” of furniture purchased at the same time as the affected item.
Stains caused by corrosives, or an accumulation of red dirt and general soiling, including stains caused by the accumulation of body and hair oils, are excluded and not eligible for service.
Plan does not provide coverage for damage, defects or inherent features of any kind; other than those special additional component coverages specified. Damage (other than stains) caused by animals on leather or leather-like upholstery are excluded and not eligible for service.
The plan’s coverage for the non stain related issues is for a maximum of up to 5 years total including the manufacturer’s warranty period if applicable.
For full terms and conditions, please visit: Stain Protection Terms
*5 years of cleaning for Stains, Repair and Replace are limited to 5 year term. See terms and conditions for more details.
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