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905-643-4121 | 800-263-8575 | 395 LEWIS ROAD, STONEY CREEK | See Hours

Taking Strides Towards Sustainability. Our Commitment to Green Practices

Refunds & Cancellation Polices

Please review below to confirm understanding and acceptance of these conditions.
(These conditions supersede all other documents)

Cancellation Policies & Refunds

For regular line-up merchandise a full refund will be given within 30 days of the order date, prior to delivery. Undelivered orders cancelled after 30 days will be assessed a handling charge of 10% of the gross order total (minimum $50.00) Cancellations on orders after 6 months will be assessed a handling charge of 40%. No returns or refunds on accessories after 14 days. If authorized, items returned after shipping will incur a 10% restocking charge.

Special Order Policies & Refunds

All special orders and items that are not part of our regular line up (i.e. change of colour or catalogue items) are non-cancellable once the order is placed and in production. All special order items require a NON-REFUNDABLE 40% deposit. There will be no returns of special order items once delivered. If required, special order items will be repaired and not replaced, unless otherwise directed by the manufacturer. Any special orders cancelled prior to delivery will result in forfeiture of the 40% deposit.