Conditions of Sale
Please review below to confirm understanding and acceptance of these conditions.
(These conditions supersede all other documents)
Dimensions are available for all merchandise from your salesperson. It is the responsibility of the customer to ensure that adequate space is available to allow for a successful delivery. Custom products returned due to not being able to fit into the home will be subject to a 40% restocking charge.
Items displayed online may not be exactly as shown in the showroom. Upholstered pieces may have different fabric choices and may be shown differently in our showroom than as pictured on our website. It is the responsibility of the customer to review product purchased with a sales associate when order is confirmed. All items are subject to prior sale. Pricing is based on items as displayed in our showroom and is subject to change or correction.
A preauthorization equal to the total amount of the order will be applied to the credit card. Depending on banking institution, a preauthorized hold may initially appear as a charge. This bank hold is temporary, and only the applicable charge will be applied to the card when the order is confirmed.
Pay Offline Order Payments
Unless otherwise specified in a specific promotion, all orders require a minimum of a 40% deposit at the time of ordering. Any outstanding balance must be paid in full prior to delivery. Please note personal cheques require 10 business days to clear before delivery can be made.
Cancellation Policies & Refunds
For regular line-up merchandise a full refund will be given within 30 days of the order date, prior to delivery. Undelivered orders cancelled after 30 days will be assessed a handling charge of 10% of the gross order total (minimum $50.00) Cancellations on orders after 6 months will be assessed a handling charge of 40%. No returns or refunds on accessories after 14 days. If authorized, items returned after shipping will incur a 10% restocking charge.
Special Order Policies & Refunds
All special orders and items that are not part of our regular line up (i.e. change of colour or catalogue items) are non-cancellable once the order is placed and in production. All special order items require a NON-REFUNDABLE 40% deposit. There will be no returns of special order items once delivered. If required, special order items will be repaired and not replaced, unless otherwise directed by the manufacturer. Any special orders cancelled prior to delivery will result in forfeiture of the 40% deposit.
Anticipated delivery dates are given in good faith, based on our historical experiences with each vendor, however are subject to availability of materials by both the manufacturer and their suppliers. Products manufactured overseas, are often subject to a logistical delay. Therefore delivery dates cannot be guaranteed and delays may occur. We will do our best to keep you informed of such delays as information is provided to us by our suppliers.
Stoney Creek Furniture warranties all furniture, in residential use, against manufactures defect for one year. Professional repair, replacement or refund is at the discretion of Stoney Creek Furniture. We honour manufacturer’s warranties for longer than one year and will repair, replace or refund as directed by the manufacturer. Furniture used in a commercial or institutional setting is not warranted. The customer is aware that Stoney Creek Furniture offers for sale an extended furniture protection program, from a 3rd party provider, to protect merchandise beyond the manufacturer’s warranty and has made their own choice to accept or decline this offer.
Additional policies and expanded explanations, as well as additional information about deliveries, pickups and furniture order is available in the envelope provided with the copy of your order. It is the customer’s responsibility to review this information.
Stoney Creek Furniture may offer 3rd party financing. After receipt of merchandise, all account invoices, payments and dispute resolutions (if applicable) is to be handled between the customer and the 3rd party finance company. For privacy reasons, Stoney Creek Furniture can have no direct involvement in these matters.
We accept most major Credit Cards like Mastercard and Visa.